01
Identity
Email, phone, ID and business registry verification, with insurance proof for relevant categories.
Trust is the product
Trust without lock-in.
Agoraleads helps both sides start with clarity, confidence and control. Trust is built through better briefs, verification, scoring and optional protection, never through forced commission or off-platform penalties.
The model
Six layers, working together.
02
Brief quality
Remy and Opportunity Quality Score improve weak briefs before professionals are invited.
03
Competition fairness
Public opportunities are capped at five matched professionals. Always.
04
Payment confidence
Optional protected payments and milestone protection. Never forced.
05
Reputation
Two-sided reviews and completion history that travel with the work.
06
Accountability
Refunds for invalid opportunities, tiered dispute pathways and real recourse.
Professional verification
Six checkpoints to a Verified badge.
- Email and phone. Baseline for every account.
- ID check. Required for the Verified badge.
- Business registry. For incorporated professionals.
- Portfolio review. Confirms the service line.
- Insurance proof. For categories where it matters.
- Ongoing review. Complaints, disputes and completion history.
Client verification
No anonymous noise on the other side.
- Email verification. Required to save a brief.
- Phone verification. Required to publish a public opportunity.
- Optional business verification. For B2B clients who want it.
- Payment method verification. For protected payments and high-value briefs.
- Repeat-client status. Earned after successful projects.
Invalid opportunity refund
If it's fake, you're refunded.
Credits are returned when an unlocked opportunity is invalid, not when you simply lose the job.
| Trigger | Refund? |
|---|---|
| Fake posting or false contact details | Yes |
| Duplicate opportunity from same client | Yes |
| Wrong category in a material way | Yes |
| Client unreachable within 48 hours, with evidence | Yes |
| Client chose another professional | No |
| Professional quoted too high or too late | No |
Protected payments
Payment protection is optional, not a lock-in strategy.
Clients and professionals can use protected payments and milestone protection when it fits the work. Agoraleads does not force commission or penalise off-platform contracts; protection is there when both sides want extra confidence.
No fake demand commitment
Four things we will never do.
×
Seed the platform with fake or composite opportunities.
×
Inflate activity to make the marketplace look bigger than it is.
×
Allow test posts to cost professionals credits.
×
Drag our heels on refunds when evidence is ambiguous and we are at fault.
Data and privacy
Use data to improve trust without breaking it.
- Brief Link briefs are private by default. Only the professional who sent the link can see them, unless the client opens them up.
- Aggregated, anonymised use only. We may use brief data to improve Remy and matching quality, never as identifiable briefs.
- Clear visibility model. Users always understand what is public, private and shared.
- AI labelled as AI. Remy's outputs are always labelled as guidance, never as a final professional quote.
- UK GDPR compliant. Data subject requests are handled within statutory timeframes.